ZenexCloud is conducting a survey on support services for better escalation and support. Kindly assist us to share your experience.
Help ZenexCloud improve. It only takes a minute.
Language
English
Bangla
Please Select SBU name
Select SBU...
SMT
SAA
JVAI
SVA Delta
Fire AI
SVA Alpha
SVA Omega
Pixelora Studio
Claystone
STA
Why you choose ZenexCloud services?
Select an option...
Team Leader Recommendation
Team Member Recommendation
(SBU) Sales Person Representative
ZenexCloud Sales Representative
Previous Positive Experience
Existing Customer Referral
Rate your experience
Please rate Quality of our support services
1
Very satisfied
2
Satisfied
3
Okay
4
Need to improve
5
Dissatisfied
Support Response time of Queries
1
Very satisfied
2
Satisfied
3
Okay
4
Need to improve
5
Dissatisfied
Response time taken to resolve an issue
1
Very satisfied
2
Satisfied
3
Okay
4
Need to improve
5
Dissatisfied
How is our 24/7 support service?
1
Very satisfied
2
Satisfied
3
Okay
4
Need to improve
5
Dissatisfied
How you rate the communication Tone of support service engineers?
1
Very satisfied
2
Satisfied
3
Okay
4
Need to improve
5
Dissatisfied
What do you feel about the professionalism of our support Engineers?
1
Very satisfied
2
Satisfied
3
Okay
4
Need to improve
5
Dissatisfied
Compare to other service providers what how do you rate our price/packages?
1
Very satisfied
2
Satisfied
3
Okay
4
Need to improve
5
Dissatisfied
Are we organized to provide good support?
1
Very satisfied
2
Satisfied
3
Okay
4
Need to improve
5
Dissatisfied
Please share your experience about our support services from last few Weeks?
1
Very satisfied
2
Satisfied
3
Okay
4
Need to improve
5
Dissatisfied
Please rate your overall support service experience you had so far?
1
Very satisfied
2
Satisfied
3
Okay
4
Need to improve
5
Dissatisfied
As per your observation what should be our improvement areas/primary focus right now?
Select an area...
Support service
Prioritize specific support
Response time
Pricing
Helpful attitude
More Support Person
What you like most about our services?
Additional comments or suggestions
Based on above mentioned experience, Would you recommend ZenexCloud to others?
Yes
Maybe
No
Estimated time:
1-2 minutes
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